Obtain the most recent file for the version of the client you want to install. The filename is in this format: anyconnect-win-x.x.xxxx-k9-install-yyyyyyyyyyyyyy.log. If this is an automatic upgrade, this log is in the temp directory of the system: \Documents and Settings\\Local Settings\Temp\ If this is an initial web deploy install, this log is located in the per-user temp directory. If you see errors in the setupapi log file, you can turn up verbosity to 0x2000FFFF. Note: Hidden folders must be made visible in order to see these files. Disconnection or Inability to Establish Initial Connection.Installation and Virtual Adapter Issues.These sections address and provide solutions to the problems: This typical troubleshooting scenario applies to applications that do not work through the Cisco An圜onnect VPN Client for end-users with Microsoft Windows-based computers. If your network is live, make sure that you understand the potential impact of any command. All of the devices used in this document started with a cleared (default) configuration. The information in this document was created from the devices in a specific lab environment. The information in this document is based on a Cisco Adaptive Security Appliance (ASA) that runs Version 8.x. There are no specific requirements for this document. The dimension is 400X514 pixels for upload of photos via e-Services.This document describes a troubleshooting scenario which applies to applications that do not work through the Cisco An圜onnect VPN Client. What is the recommended dimensions for online photo submission? We recommend that that you ask someone to help you take the photo if you are using your mobile phone camera. We do not recommend selfie as the result is usually not ideal and will cause delay to your application. They are not endorsed by ICA in any way.Ĭan I take a selfie with my mobile phone for an application requiring photo ID, e.g. *These apps are based on customers’ feedback, who found them useful. This includes the modification of facial features and/or the usage of photo editing Please note that your photograph must not be altered or enhanced in any way. *Possible Apps include “IC Photo Singapore”, “Passport Size Photo Maker” or “Passport Photo ID Maker Studio – ID Photo Editor”.Įditing software in your computer to resize the digital photograph. The photograph will be accepted if it complies with our photo Some suggested search-words you can use on the Android Play Store or Apple App Store are ‘Singapore Passport’, ‘Singapore IC’ and ‘Photo’. These apps usually come with features that will help you take photographs in the required dimensions. We recommend that you download and use mobile apps that are specifically designed to take photographs for passport or identity card applications. Failure to meet these requirements can delay your application or result in its rejection.Ĭan I use a photograph taken with my mobile phone for an application requiring photo ID, e.g.
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